About me

Great hosting isn’t a service — it’s a standard. I founded Lumen to deliver clarity, care, and consistency in every stay.

Hi, I’m Thomas — a 24-year-old hospitality enthusiast originally from the Netherlands and now proudly based in Lisbon.

My passion for hosting comes from real, hands-on experience. Over the years, I’ve traveled across Europe, staying in a wide range of accommodations — from cozy Alpine chalets in Austria to urban Airbnbs in Lisbon, Porto, and Berlin. I’ve also worked as a chalet host in the Austrian Alps, where I learned firsthand what it takes to deliver warm, consistent, guest-first service. These stays shaped my understanding of what makes a space feel like a true home-away-from-home. I’ve seen how much impact thoughtful hosting can have on a guest’s experience — and how often small details are overlooked.

Those travels sparked something deeper. They inspired me to take what I’d learned as a guest and as host and channel it into something more purposeful — helping other property owners provide the kind of memorable stays I’d appreciated so much myself.

Now living in Lisbon full-time, I bring both my Northern European efficiency and a deep love for the city’s charm into everything I do. When I’m not working, you’ll find me walking through Lisbon’s quiet backstreets, refining my process, or planning my next trip back to the mountains that started it all.

🌟Our Mission

Is to simplify hosting while maximizing value — for both property owners and their guests.
We strive to deliver exceptional guest experiences through thoughtful service, smart pricing, and seamless operations, so owners can earn more with less stress.

🤝 Our Values

At Lumen, we value clarity, care, and consistency in everything we do.
From guest experience to owner communication, we believe great hosting comes from being reliable, thoughtful, and always one step ahead.

"Hospitality isn’t just about beds and bookings — it’s about creating moments that feel like home, even when you're far from it."

Thomas Kroezen

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